美国信诺保险集团在全球拥有庞大的电话行销队伍。招商信诺在中国以全新的电话直销方式出现，使保险销售再也不需要走街穿巷，在办公室里工作也可以成为销售精英。其独有的先进电话营销培训将为中国保险业培养出第一批专业保险电话销售精英，这为中国保险业开辟了一个全新的职业发展方向。

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电话销售专员

	TM Training Manager
发布时间：2008/01 人数：1名 工作地点：上海 部门：电话销售中心
Job Description:
	Work as a team with TM Directors and Managers to establish the training strategy for the   TM department based on the company’s business needs.
	Establish the training schedules for the different levels of the TM team members (supervisors, Sr TMRs, TMRs and staff on the talent pipeline).
	Monitor training progress and provide feedback to management regarding the effectiveness of training and impact to team performance.
	Establish key measurements for reflecting the implementation persistency of each training course.  Coordinate with QA department to identify key issues and formulate training strategy accordingly.  Maintain contacts with other CIGNA offices to ensure being update of the latest training development of other offices.  Recruit and manage the TM training team.  Provide training to business partners, if required, related to the launches of our TM campaigns.  Prepare training budget and headcount plan and monitor budget progress.   New Recruits  Provide direction to the trainers for conducting the training courses.  Establish KPIs for the training courses to ensure resources efficiency.  Establish KPIs for the trainers to monitor performance.  Review the training materials on a regular basis and supervise the trainers to revise the documents based on business needs.   Personal Requirement:  Experience/Knowledge Requirements:    Minimum of 5 years of training experience.  Proven experience in managing a training team.  Proven experience in delivering training courses and track record of achievements. Personal Competencies Required:    Ability to deal with diverse cultures.  Good communicator with proven ability to plan and deliver effective training.  Capable of managing conflicts and changes, resolving problems in a changing environment.  Capable of initiating, facilitating and implementing key training strategies.   Education and Other Requirements:   Proven track record with a minimum of 5 years experience working in management of training department or lead a training team.  Able to work independently to establish training plans.  Willing to travel.   Telemarketing Manager   发布时间：2008/01 人数：1名 工作地点：深圳/上海 部门：电话销售中心 Job Purpose/Objective:  Manage and develop the Telemarketing team to meet premium,productivity and strategic objectives for the unit through outbound telemarketing campaigns and policy owner marketing. Critical Tasks and Expected Contributions/Results:  Manage and supervise all activities and personnel pertaining to the TM department  Develop and retain an effective TM team that ensures a successful sales culture within the business  Recruit,train,motivate and maintain the discipline and morale of the TM team  Closely track and monitor performance of all TM programs.Recommend strategy as necessary to increase productivity and sales conversion  Achieve sales target with high level of quality service and without sacrificing any service standards  Recommend and implement action plans to manage fluctuation of call list volume  Cooperate with HR department and ensure development plans for TM staff of all levels are developed and carried out as appropriate  Dentify TM system requirements and participate in system testing  Coach and lead the TM team to meet forecasted business growth  Fully control the entire TM operation including monitoring the quality and progress of all daily activities  Update metrics for a cost effective & efficient TM operation accordingly as business requirements change  Take the initiative to meet TM operational performance metrics  Forecast TM volumes that underpin workforce/resource planning  Establish and maintain up-to-date processes for that provide for profitable TM Experience/Knowledge Requirements:  At least 7 years working experience working in Telemarketing in an outbound Call Centre environment,preferably within the Telco.Financial Services(Banking and/or Insurance)or Utilities industries  At least 3 years managerial experience leading Telemarketing teams in an outbound Call Centre environment  Familiar with Call Centre MIS,particularly from a TM perspective  Strong analytical ability  Good project management skills  Good understanding of Call Centre technology  Experience in setting up a new company(call centre component)an advantage  Potential to personally grow with the company's future planned growth.   Personal Competencies Required:  Excellent interpersonal skills and communication skills  Enthusiastic with positive attitude  Self-motivated-willing to take the initiative  Results oriented  High level of both management and leadership skills  Team player  Both logical and strategic thinker  Willing to learn  Flexible and comfortable working in an environment of constant change  Analytical. Education and Other Requirements:  Tertiary qualified  Computer literate in MS Word,Excel and Powerpoint  MS Project an advantage.